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Return to shopExchange & Return Policy
At CCEA, we want you to be confident in your purchase. Please read our Refund & Return Policy carefully before placing an order, as it forms part of our Terms of Service.
Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be in the same condition as received
The item must be unworn, unused, and unwashed
All original tags must be attached
The item must be returned in its original packaging
A receipt or proof of purchase is required
UAE Orders
- Each order is eligible for one complimentary exchange or one complimentary return.
- If an exchanged item is later returned for a refund, or if an additional exchange or return is requested for the same order, shipping and processing fees may apply.
International Orders
- Shipping fees, customs duties, and all costs related to exchanges and returns are the customer’s responsibility
Returns that do not meet these conditions may be refused.
How to Request a Return
To start a return, please contact us at help@ccea.ae with:
Your order number
Reason for return
Clear photos (if applicable)
Once your return request is approved, we will provide:
Return instructions
Return shipping details
Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Shipping fees are non-refundable unless required by applicable law
We recommend using a trackable shipping service
Refunds
Once your return is received and inspected:
We will notify you of approval or rejection
Approved refunds will be processed within 7 business days
Refunds will be issued to the original payment method, store credit, or gift card, at our discretion
Please note that processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
Damaged
Defective
Incorrect
Contact us within 48 hours of receiving your order at help@ccea.ae with photos and your order number. We will assess the issue and arrange a replacement, refund, or store credit where applicable.
Non-Returnable Items
The following items are non-returnable:
Sale or discounted items
Gift cards
Items marked as “final sale”
Items showing signs of wear, use, or alteration
Exchanges
The fastest way to exchange an item is:
Request a return for the original item
Log in with the email used for purchase
Go to accounts>orders and select the order you want to exchange
Select the products you want to exchange and click on Choose Products
Click on listed products and select your exchange size
Repeat for all of the products you want to exchange, one at a time
Once done, please enter the reason for the exchange and submit the request.
UAE Orders
- Each order is eligible for one complimentary exchange or one complimentary return.
- If an exchanged item is later returned for a refund, or if an additional exchange or return is requested for the same order, shipping and processing fees may apply.
International Orders
- Shipping fees, customs duties, and all costs related to exchanges and returns are the customer’s responsibility
Exchanges are subject to product availability.
Refused or Unclaimed Orders
If an order is refused or not collected:
Original shipping fees will not be refunded
Additional return or handling costs may be deducted from the refund
Changes to This Refund Policy
CCEA reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be effective once posted on our website.